General Questions

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To help you navigate our support site and get assistance quicker; we’ve put together this is a list of common questions we are asked.


What kinds of payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and PayPal.


How can I request a refund?

If you wish to request a refund within 14 days of your purchase, you must complete these 3 steps.

  1. Delete ALL theme files from your website
  2. Delete ALL theme files from your computer
  3. Create a support ticket from your StackThemes account requesting a refund and confirm in writing you have deleted all files from you computer and website.


How to download the product?

If you purchase any of our products, you need to download that product to use. To download the product purchased, you have to first login to the StackThemes site. Then go to My Account > Download. There you can find a download section. If you face any problem, please feel free to contact our support team.